Congratulations on your Gladiator purchase!

Contacts and Communications

When you choose Gladiator Home Delivery Network, you acknowledge that we and our delivery agents may contact you about your order and delivery status, including through automated / auto-dialed calls or messages.

In particular, we may contact you to:

  • Confirm details of your order and invite you to schedule delivery.
  • Notify you when your order leaves our distribution center so you can anticipate estimated arrival (usually about 4 business days before delivery).
  • Remind you of your upcoming delivery (usually the day before).
  • Notify you when your product is about to arrive.
  • Arrange rescheduling or adjustments to your delivery.

Scheduling

Depending on your delivery area, you may be able to select preferred delivery dates or time windows via the checkout experience or through an online scheduling portal. Delivery date requests are only requests, not confirmed delivery windows. We’ll contact you directly to finalize your delivery date and time.

Delivery dates that we provide are estimates and subject to change based on product availability, your location, and other factors. Deliveries may take up to two additional weeks for outlying areas.

If your order contains multiple products, products may be held until the arrival of all products in a single delivery.

If we are unable to contact you to schedule your delivery after a reasonable number of attempts, your order may be subject to cancellation. If you have a scheduled delivery and are not available to, or do not, take delivery at the scheduled time, you may be subject to additional fees.

Rescheduling your delivery

If you would like to reschedule your delivery, you may contact us at: 

Monday through Friday

8am-6pm ET.

(866) 342 -4089

Preparing for Delivery

Set Unit in Customer's Designated Location (HDGUN)

Service includes home delivery of Gladiator product(s) to the customer’s residence, with items transported from the delivery vehicle into the home and placed in their intended space for future use or installation. Delivery may include transport up to the second floor where applicable.

Service does not include:

  • Uncrating, or assembly of product(s)
  • Installation, or mechanical setup (unless separately selected)
  • Modifications to the home (cutting, drilling, electrical work, etc.)
  • Removal or haul away of existing units (unless separately selected)
  • Modification of home features (walls, flooring, doorways, etc.)

Installation + Optional Haul Away - 

Eligibility: This service is available only to customers who selected and paid the optional $45 installation fee during checkout

Applies to qualifying Gladiator® refrigeration units: Freezer (GAFZ30FDGB) and Refrigerator (GARF30FDGB)

Service Includes:

Our professional delivery team will handle the installation and setup of your new Gladiator® refrigeration unit, including:

  • Assembly: Installing key components such as casters and foot pedals. 
  • Configuration: Performing door reversal if requested at the time of delivery.
  • Testing: Confirming the unit is operating properly upon installation.
  • Haul Away: Upon request, we will uninstall and haul away your existing unit.

Service Does Not Include: 

  • Installing new home components (e.g., electrical outlets, water valves).
  • Connecting the provided line to a copper water supply line.
  • Modifying home features (e.g., floors, cabinetry, walls, or doorways).
  • Complex leveling beyond standard adjustments.
  • Disposal of non-equivalent or non-eligible items.
  • Installation services for products outside the specified SKU list. 

Delivery Above 2nd Floor (ST2F)

Service includes delivery of Gladiator product(s) to the 3rd, 4th, or 5th floor of a building when no elevator is available, accounting for the additional labor required to safely transport items via stairways.

Service does not include:

  • Delivery above the 5th floor without elevator access
  • Any installation or unpacking services
  • Moving existing items or clearing pathways

Arrival & Installation

When your Gladiator product(s) are delivered, make sure you’re available to sign and inspect it to ensure you’re satisfied. If you’re not available, someone 18 years or older must be there to sign.

Inspection

Upon delivery, please inspect your products for any damage. If you see any issues, let your delivery crew know immediately. Do not accept a damaged product if you want to return or exchange it.

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