Gladiator Owner Support Center
Resources to get the most out of your Gladiator garage.
Frequently Asked Questions
Below are some of the frequently asked questions about Gladiator®. If your question isn't one of them, simply contact us directly. Our dedicated Pros can likely give you the answer you're looking for, as well as help you with your order, provide garage planning advice and facilitate warranty repair issues.
How much does it cost to ship Gladiator products?
Our products are tough and durable, and most are heavy. That’s why we do our best to offer reasonable shipping rates for those who shop Gladiator products on our site.
- Small parcel shipping is $5-$30.
- Home Delivery Shipping is $75.00.
- Shipping will never exceed $75.
Where do you ship, and when will my order arrive?
Gladiator ships and delivers to the contiguous United States. Delivery times will vary based on location and product availability. Delivery is available in select parts of the continental United States at this time. For orders to Alaska, Hawaii, or other islands, please contact our Gladiator® customer service team at (866) 342-4089 for more information.
Why are there different shipping options for various products?
If you bought multiple items, they may ship separately and through different shipping services. Small and medium sized items are delivered via ground shipping, and large/bulky items require home delivery service.
If one or more of your items is large/bulky and requires our Home Delivery Service, a representative from our affiliated delivery service will call or email to confirm a final delivery date. Home delivery requires an adult signature upon arrival. If you have additional questions on delivery options in your area, please contact the Pros, our Michigan-based, fully-dedicated team of Gladiator experts, at (866) 342-4089 M–F 8am–6pm ET or by email at ggw-info@GladiatorGarageWorks.com.
What kind of warranty comes with Gladiator products?
A key advantage to buying from Gladiator is the confidence we have in our products. Most of our lineup carries either a Limited Lifetime or a 10-Year Limited warranty, while certain products hold a 1-Year Limited warranty. Specific warranty information can be viewed on product pages.
What is the refund and return policy?
For returns and refunds, call (866) 342-4089 Monday – Friday 8:00 AM – 6:00 PM (eastern time) to secure a Return Authorization number. Products may be returned within 90 days from the date of shipment. Products must be in unused condition and in original packaging material. Customer is responsible for return shipping and handling charges. Defective merchandise will be handled according to the warranty terms. If you need to return your merchandise for any reason, please repackage the product and all accessories that accompanied the original shipment in the original packing materials. Returned products with missing accessories will not be accepted. A 15% restocking fee is charged to your credit card or deducted from the refund amount on returned products. Original shipping and handling and return postage charges are not refunded.
How can I buy replacement parts?
If you need to replace a damaged part or purchase extra shelves or keys, simply find the material number on the product, or refer to your original packing list for the item number, and call Gladiator customer service at (866) 342-4089. We'll be happy to help you find the right part for your needs.
How is Gladiator affiliated with Whirlpool Corporation?
Whirlpool Corporation is the world's leading manufacturer and marketer of major home appliances. The company manufactures in 13 countries and markets products in more than 170 countries. Gladiator is a line of storage and organization products developed by Whirlpool Corporation and is part of the company's portfolio of brands, which includes the Whirlpool brand and the KitchenAid brand.
Why is Gladiator focused on storage solutions?
At Gladiator, we believe that other areas offer equal potential. By reclaiming space in the garage, or the laundry room, or a home office, for example, it's possible to gain more living space and easily create a more functional, enjoyable environment. Gladiator designs and manufactures a full line of solutions for people who are interested in eliminating clutter, organizing their gear and reclaiming space.
Who needs Gladiator products and storage solutions?
Anyone interested in organizing their current living space and reclaiming valuable space in their home can benefit from Gladiator products and solutions. Our products are ideal whether you prefer them fully assembled or want to assemble and install them yourself.
How are Gladiator products different?
Gladiator products have been designed for durability, ruggedness, and long life. Top-quality materials, including heavy-gauge steel, solid hardwood, and powder-coat paint work together to create durable products with an integrated look. Each piece is built garage-tough.
Are Gladiator products sold internationally?
Yes. For a full list of our international consultants, installers and retailers, please visit our International Dealers page.
